UX Case Studies:

..focusing on the entire user journey-from concept to completion . . .

Monark AI - FNOL Management

Insurance Technology

AI-Powered FNOL Management Application

Designed and developed the responsive, user-centered interface for an AI-powered claims management tool, improving clarity, reducing friction, and building trust in a critical stage of the insurance journey - First Notice of Loss.

Role: UX Research, UX Design, Prototyping, Front-end Development

Reimagining First Notice of Loss (FNOL)

Insurance UX

Reimagining First Notice of Loss (FNOL)

Redesigning the FNOL experience through a focused UX design and concept sprint to reimagine a modern FNOL experience from the ground up. Crafting a visually-guided interface that transforms a complex, frustrating process into a clear and reassuring user journey, to improve claim submissions.

Role: UX Research, UX Design, Prototyping, Front-end Development

File Notes Enhancements

Collaboration Tools

File Notes Enhancements

Enhancing the File Notes experience meant reducing friction and restoring focus for claims professionals. This redesign eliminated workflow disruptions, and enabled in-context note-taking, modernizing one of the system's most-used tools, improving speed, clarity, and productivity across the claims lifecycle.

Role: UX Research, Prototyping, Front-end Development

Fuze Design System: Creating Cohesion at Scale

Design Systems

Fuze Design System: Creating Cohesion at Scale

Building a flexible, scalable design system empowered UX and engineering teams to streamline development, eliminate redundancy, and deliver a cohesive look and feel across multiple insurance products—enhancing consistency, brand trust, and user experience.

Role: Front-end Development, Usability Testing